Privacy Policy

Effective Date: June 16, 2024 

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services as those are described in the Terms of Service available here: https://shook.ltd/terms-of-use/. By accessing or using our Services, you consent to the practices described in this Privacy Policy.

During the provisions of the Services we collect or may collect information about Registered Users, unregistered Users (i.e. visitors to our site), Your customers or users. 

When you sign up for an account, use the Services, or communicate with Us, we may collect personal information, including but not limited to:

• Name
• Email address
• Payment information 
• User-generated content 

We automatically collect certain information when you access and use our Services, such as:

• Device information 
• Log data 
• Location information 
• Cookies and similar technologies 

We use the information we collect for various purposes, including:

• Providing and maintaining the Services 
• Processing transactions and payments 
• Communicating with you, including responding to your inquiries and providing customer support
• Personalizing your experience through the Services
• Sending you marketing and promotional materials 
• Analyzing and improving the Service’s  performance and functionality
• Complying with legal obligations

We may share your information with the following categories of third parties:

• Service providers and partners who assist us in operating and improving the Services, which include: AWS, Stripe and MongoDB 
• Third parties involved in facilitating transactions such as Stipe 
• Legal and regulatory authorities when required by law or to protect our rights
• Successors in the event of a merger, acquisition, or other corporate transaction

You have the following choices regarding your information:

• Access and Update: You can access and update your account information through your account settings.
• Communication Preferences: You can opt-out of receiving marketing and promotional communications by following the instructions provided in such communications.
• Cookies: You can manage your cookie preferences through your browser settings.
• Deletion: You can request the deletion of your account and associated information, subject to certain legal obligations.

We process your information when we need to do so to fulfill our contractual obligation (such as provision of the Services or payment processing and collection), or where We or our service providers need to use your personal information for a reason related to their business. These are referred to as “legitimate interests” and include:

• preventing risk or fraud
• answering questions or providing other types of support
• providing and improving Our Services
• providing reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications

We only process personal information for Legitimate Interests. 

We may also process your personal information where you have provided your consent and where we are unable to rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where we are required by law to ask for your consent. You have a right to withdraw your consent at any time by changing your communication choices, opting out from our communications or by contacting us directly. 

We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it.  

We take such reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. We rely on the AWS supplied and available tools for end-to-end encryption as well as access prevention and disclosure prevention.  

Our Services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

We use cookies to track and assist in the operation of the Services. Please consult our Cookie Policy for more information as well as the manner in which you can control the way we use the cookies. 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this Privacy Policy periodically to stay informed about our practices.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]

Shook, 108 W. 13th Street, Suite 100, Wilmington, DE 19801  

 

CCPA and US Region Compliance Annex 

This United States Regional Privacy Notice (“US Notice”) supplements our Privacy Policy above.   

This US Notice is for individuals residing in certain US states and is designed to help You better understand how we collect, use, and disclose your personal information and, depending on how You use Our Services and where you reside, how to exercise available rights under various applicable privacy laws in the US, specifically the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “US Privacy Laws”).

To provide Our Services to You, we must process information about You, including personal information.

We do not “sell” your personal information as that term is defined under US Privacy Laws.

The below is a summary of the categories of personal information we may collect about You and with whom We may have disclosed that information to.

 

We use and share personal information for the purposes set out in the Privacy Policy above. 

We collect Personal Information from You, about You and from and about Your users and customers as detailed in the Privacy Policy above. 

We retain Personal Information from You, about You and from and about Your users and customers as detailed in the Privacy Policy above. 

Depending on where you live, how you use Our Services, and subject to certain exceptions, you may have some or all of the following rights:

• Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.
• Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
• Right to Request Deletion: The right to request that we delete personal information that we have collected about you.

To exercise your rights, including the “right to know” and “right to delete,” please submit a request by email to the following address [email protected].

Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.

In certain states, you may have the right to appeal our decision regarding a request related to these rights. If you wish to appeal a decision, please contact us through the following address [email protected].

Please use the contact us details in the Privacy Policy above.