FAQ

Everything you wanted to know but never asked

Why AI for BPOs?

With today’s technological advancements, AI can be utilized to automate manual tasks and greatly improve efficiency across many different verticals.

BPOs are a business vertical that adopting AI capabilities can have an especially strong impact on, based on the fact that manual and repetitive tasks are generally undertaken on a daily basis. In addition, BPOs are by nature very fast-moving (and often somewhat chaotic), with various projects and clients needs being managed simultaneously, which is where AI can add significant value.

What kind of companies are a fit for Shook?

Shook is focused on delivering AI-led infrastructure for service providing companies and talent community leaders. Often overlooked by tech-builders, BPOs are a fast-growing market, and Shook is excited to serve as the engine for the growth of service providing companies and talent platforms, no matter their size (Shook is relevant whether your BPO is on Day 1 or 20 years young).

Who is Shooky and what can he do?

Shooky is the friendly AI Co-Pilot inside of the Shook platform that automates manual tasks that most BPOs do daily, like adding new experts into their talent database, matching client requests to right talent/team, sharing links with the BPO’s clients to the relevant profiles, pulling in payments, sending pay-outs, and more!

What does Shook cost?

Every BPOs needs are a bit different, so naturally we don’t have a one-price-for all offering, though we can share that we charge a mix of a reasonable monthly fee per seat on the platform, combined with a small percentage of payments that are sent through the Shook platform (pay-ins / pay-outs).

Contact us directly for a price quote that fits your needs - we are confident that the costs of Shook will quickly be offset by the amount of manual work and scalability our platform provides.

What are the benefits of joining the Shook community?

Joining the Shook community of BPOs along with other leading BPOs that offer similar or parallel services to your own connects you to a broad global network of vetted service-providers and talents, unlocking partnerships and shared-client opportunities.

Think about getting additional deal-flow from BPOs whose clients are looking to engage on the exact services you offer, or being able to close engagements based on services that some of your Shook partner BPOs can fulfill.

Does Shook help me make more money?

Shook offers BPOs a digitized platform to improve their backend operations, as well take the way that they interact with their clients to the next level (digital intake form, sharing live profiles with the BPOs clients, online payments for services etc).

While Shook does not directly help the BPO find more clients, with a digital platform in place, the BPO’s clients interact in a more professional manner, which will likely improve the attractiveness of the BPO’s offering, enable them to close more engagements and potentially charge higher rates for their services.

What tools can Shook replace?

From our experience, agencies are often utilizing 7-10 different software systems to manage their operations and client engagements, for functions such as talent management and onboarding, client intake, profile creation, sharing profiles with clients, receiving payments from clients, managing pay-outs to global talents, time management and invoicing from freelancers, and business analytics systems, and more.

With Shook, all of the above functionality is included in one unified system, so there is no longer any need to utilize multiple, disconnected software systems - just use Shook!

Who is behind Shook?

Shook is led by a strong team of BPO and freelance industry experts, including past Fiverr executives and BPO founders.

In addition, Shook is backed by leading global investors including Techstars.

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Book a call with us today to learn more about what Shooky can do for your BPO!